Other Charge Trackers

Do you have a broken wristband?

See the following to understand your options regarding a broken wristband on your Fitbit tracker: In-warranty customers: Most customers who live in the United States, UK, and Europe can file a claim online. Check your eligibility to file an online ...

Can't pair Charge 2 to new phone

I am trying to set up a fitbit device that I used over a year ago. When I try to pair it, it does nothing and the pairing process fails 1. The device IS charged2. The screen DOES turn on -- shows the main screen (time steps etc) when unplugged, and ...

Changed screen on new fbc2

I bought a new Fitbit Charge2 because my screen went black. With the new one the number of steps taken are on the front screen but I want the calories under the time, as I had on my old one. Hoe do I change this?

Unable to add friends

Seems that there are a lot of questions regarding adding friends but have not been satisfactorily answered. Can someone really help and advise how I can get Fitbit to access my contact list so that I can invite my friends to join my community. Thank ...

Exercise history

I had to restore my iphone 7 and the Fitbit app didn’t grab all the information once the phone started. I ended up adding the charge HR and have lost everything from this year. Is there a way to get it back?

Charge HR stuck on update

Hiya folksI have ended up with a Fitbit Charge HR from a box of various items I purchased, the charger was there so I though great stuff and plugged it in only to be met with a bar, which upon various searches and the forums here I have found to be s...

Cracked screen on Charge 2

My Charge 2 was purchased in November 2017. About a year ago the screen cracked and the whole thing was replaced. Now a year later my screen has cracked again. Can anything be done? Moderator edit: updated subject for clarity

Not seeing text messages.

When I first set up my fitbit I could see who was texting and what the message was. Now I only get a message that tells me I have a new message. I have done all the trouble shooting steps but nothing works. Any suggestions. Thank you.

Charge 2- pixels/blank lines, won't sync and can't change time

I have a Charge 2. Noticed the other day that I have 3 or 4 lines of pixel missing across the clock area. Also I am unable to get it to sync with my phone. Keeps saying no device found even though my charge is listed. The clock is also incorrect but ...

Charge 2 heart rate gone wrong since update

Since updating my phase 2 recently my heart rate isnt registering right. For example after a good nights sleep im waking up to over 100 active mins and a calorie burn of 1500! Ive reset it multiple times but still no joy. Anyone else have this proble...

Distance is wrong, splits are wrong

I have been thinking that I have been getting slower and slower on my runs, which has been so depressing, even though I feel like I can't run any faster. I started questioning the accuracy of the fitbit. The last two days, I tracked my runs with two ...

Resolved! Charge 2 not syncing with challenges

Hi, group challenge isn’t syncing (stopped this afternoon) while on a weekday challenge. dashboard updates fine but group doesn’t. Moderator edit: updated subject for clarity

New Fitbit Charge 2- don’t know if it is charging

I got a new Fitbit charge 2 and I have charged it for an hour but it still won’t turn on. It isn’t showing if it is charging or not. I don’t know what to do. Moderator edit: updated subject format

Charge 2 discomfort

I received a big shock from my Charge 2 and am afraid to put it back on. Solutions or recommendations? I sync to my Android phone. Moderator edit: updated subject for clarity

Fixing the Charge 2 Notifications On & Off Issue Once and for All

When my wife's Charge 2 suffered the Notifications On and Off issue last week, I tried every "fix" that had been offered here in the community Charge 2 thread. None of them worked. After I had contacted Fitbit as the device was still in warranty, ...

Not syncing with challenges

My workweek hustle team players are not able to sync! We have not been able to syncing in about 6hrs. Can someone advise of issues and expected resolve timeframe? Moderator edit: updated subject for clarity

Didn't earn my 35k and 40k badge

Up until yesterday, my top daily steps badge was for 30k steps. Yesterday, I earned 40,000 steps so I should have gotten both the 35k and 40k steps badge but did not. These steps were all tracked by my Fitbit Charge HR 2, not manually. I synced my Fi...

Charge 2 strap

There have been various comments posted about the problems with charges 2 straps but I wonder what the norm is in terms of lifespan. I have had my Charge 2 for 2 years and have just had to fit my third strap, each of the previous ones lasting about a...

My Charge 2 is not connecting phone

My fitbit charge 2 is struck at connecting,when enter the code in mobile connecting process after some time time out or try again.I face this problem so many times Moderator edit: updated subject for clarity

Missing History

I recently had an issue with my Iphone 10 requiring me to wipe and reinstall my I phone. All worked well, however I am missing 3 months of history from this year and most of 2018 and 2017 ... I can see 3 months in 2018 and two in 2017 ... I can see a...

Pairing Ipad with Cherge2 watch

How do I synth with new watch.? Using iPad but don’t know iOS #. ,followed instructions. And have on iPad but Fitbit watch doesn’t reflect anything. This.

Time will not update to time zone I'm in.

How can I change the time? It doesn't update to reflect the correct time zone I'm in.

Device not recording Stationary Bike

Why will a fitbit charge 2 not register when you are riding a stationary bike? Moderator edit: Subject for clarity

Charge 2 face stopped working

My battery was dead so I charged it. I went back a few hours later and it won’t turn on. I messed around with the charger and I can’t get the battery to pop up on the faceplate but it vibrates when I put it on the charger (as it normally would). The ...

Cracked screen charge 2

How do I sort out a cracked screen? Didn’t drop it

Resolved! Lights underneath and heart rate

The lights underneath light up, are there only two lights that light up? The other little ones do not right? They are only for charging? Also for those two lights in the center underneath to light up does the heart rate need to be on for them to ligh...

Wrong email

I typed in my email but made a mistake when setting up my account. I need to fix it. Any suggestions? If I change my email it says it will send my first one a confirmation but it isn’t a valid email. I’m stuck in a loop.

Resolved! how to use a dongle for fitbit charge 2

Hello. My Doctor bless her heart. Gave me her Fitbit charge 2, I was really thrilled to receive this. But now I am waiting on a Dongle to sync with my computer. I don't have the newer windows 10 or a Android or any of the newer Cell phones. So w...

Challenges not updating

My charge 2 will Sync to the App but isn't updating my challenges ?? How can this be fixed? Moderator edit: Subject for clarity

Setup Problem Of Charge 2

Hello I am having problem while I setup the charge 2 after the pin setup after few minutes it shows."sorry the setup is taking longer than usual.Please be patient.We are on it" and shows try again.Please somebody help me plz

Charge 2 set on fire

my fitbit literally just combusted lol that's literally it it just set on fire and I was all like "yoooooooooo what the hell was that" Moderator edit: Subject for clarity

Bluetooth connection difficulties

For past 2 days my iPad keeps saying unable to connect by Bluetooth to my charge 2 saying checks it is nearby and turned on. It’s both! Any thoughts? Moderator edit; Subject for clarity

I think my Charge 2 screen is dying

Greetings! I got my Charge 2 in March of 2017. The screen is almost unreadably dim now. I've tried the restart procedure outlined in other posts (plug into charger, hold button for 4 seconds until logo appears, release button and unplug), and this ...

Charge 2 screen is blank

Hi I was wondering if you could help me my charge 2 screen is blank, I tried to reset it and its still not working. It's vibrating and counting my steps still as its showing up when I sync with my phone

Discrepancies with calories burned

Hi, I was challenging myself to burn 6,000 calories today. But my Fitbit has stopped counting at 5909 calories. Please help, I’ve worked so hard all day. Moderator edit: Subject for clarity

Charge 2 not showing steps on dashboard

I just updated Fitbit app on charge 2. It is not showing steps taken since update.

Stopped syncing

My Fitbit Charge 2 has stopped syncing suddenly. I've tried all of the troubleshooting tips but nothing is working. Any suggestions? I'm getting the information on my device but not on the dashboard. Any help is appreciated!

Resolved! Setting time

I forget how to set the time and I am changing time zones. Can someone help?

Resolved! Can I set scheduled breathing sessions?

Is there a way to schedule breathing sessions throughout the day? Moderator edit: Subject for clarity

Beware of cracked screen on Fit 2

My Fitbit 2 just cracked while it was on my wrist. I had it for just about 9 months. It still charged and worked, so I continued to use. Last week it cracked more and it totally ceased charging. I've been in touch with FITBIT and this is what I was t...

Text messages

I have a charge 2. And I can receive my calls fine and it tells me who is texting me but It does not show the text message it's self. It just recently started doing this about a week ago I think possibly right after i updated my app before it was wor...