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New Dongle

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‎04-05-2019 14:45 - last edited on ‎09-08-2020 16:45 by Fitbit Moderator

‎04-05-2019 14:45 - last edited on ‎09-08-2020 16:45 by Fitbit Moderator

My dongle broke for my charge 2 and now I can't get my new dongle, to sync with my watch.
What am I dong wrong?
Also can you work this on a computer and mobile or is it specific to one or the other?

 

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‎04-07-2019 08:37

‎04-07-2019 08:37

@MelliferaSiren It's great to see that you've visited the Fitbit Community!

 

I will gladly assist you with your new dongle. Is this an official Fitbit USB dongle? Your Charge 2 doesn't come with one when you buy it new so this is why I ask. You can definitely use a phone to sync your tracker with it. The dongle only works with computers and you can find troubleshooting instructions for both mobile and pc here.

 

Let me know how it goes.

Alvaro | Community Moderator

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‎04-07-2019 09:31

In response to AlvaroFitbit

‎04-07-2019 09:31

The watch was a replacement one.
I had a charge HR before that.
When I got the Charge 2 I asked them for a dongle and Fitbit sent me one.
This dongle broke so they replaced it.
It was fine with the dongle I had - but, I've put the new dongle in and it won't sync.

 

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