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Charge 2 reset back to zero

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‎04-07-2019 04:15 - last edited on ‎09-08-2020 16:45 by Fitbit Moderator

‎04-07-2019 04:15 - last edited on ‎09-08-2020 16:45 by Fitbit Moderator

For no reason my charge 2 reset back to zero... 3.5 k steps and 12 + stairs disappeared. It was fully charged and working perfectly when I put it on

 

 

 

Moderator edit: updated subject for clarity

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‎04-08-2019 05:50

‎04-08-2019 05:50

@jane1968 It's great to see that you've visited the Fitbit Community!

 

I will assist you the missing data. When was the last time you synced your device? Did you log any activities on your account? Could you share a screenshot of the activities area on your account? Try restarting your device and make sure you are syncing it periodically. If the data doesn't show then you can manually log your activity so you have a record on your account

 

Let me know how it goes.

Alvaro | Community Moderator

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