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Fitbit Charge 2 Stops Tracking by Itself

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‎04-07-2019 21:23 - last edited on ‎09-08-2020 16:45 by Fitbit Moderator

‎04-07-2019 21:23 - last edited on ‎09-08-2020 16:45 by Fitbit Moderator

my charge 2 randomly stops tracking.  It seems to be having difficulty syncing with the phone as well.  I've tried resetting the fitbit.  force shut down of app, redownloading of app, turning off/on bluetooth, and unpairing / repairing the device.  The problem still persists.  Any advice?  Is this related to a new firmware??  It's really frustrating

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‎04-08-2019 12:03

‎04-08-2019 12:03

@Pengychan A warm welcome to our Community!

 

I will gladly assist you with this and thank you for troubleshooting this issue. Since the issue persist please let our Support team know so they can further assist you. I noticed that you already have a ticket with them so please work with them to find a resolution for this.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎04-13-2019 20:40

‎04-13-2019 20:40

After reaching out to support...the conclusion was that it was an abnormal behavior for the device and they offered discounted coupons to purchase another device.  No thanks! After doing some quick research..looks like Fitbit products are only good to last 2 years.  Horrible quality!  I'm moving on to another brand.  

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