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Cannot sync device Charge 2 with computer

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‎07-29-2019 14:49 - last edited on ‎09-08-2020 14:11 by Fitbit Moderator

‎07-29-2019 14:49 - last edited on ‎09-08-2020 14:11 by Fitbit Moderator

I did not use my Fitbit for over a year. Am now trying to use it but the app cannot connect to it. Battery is fully charged, Charge 2 is in the donc with USB connection to the computer.

 

 

Moderator edit: updated subject for clarity

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‎07-30-2019 10:22 - last edited on ‎03-21-2025 08:09 by Fitbit Moderator

‎07-30-2019 10:22 - last edited on ‎03-21-2025 08:09 by Fitbit Moderator

@howahl, it's great to see that you've visited the Fitbit Community!

Let me help you syncing your Charge 2 with your computer. You can try the following:

  • Go to your computer's bluetooth settings and remove all devices listed there.
  • Restart your computer and restart your device. 
  • You can find additional suggestions here.

Let me know how it goes.

Alvaro | Community Moderator

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