Charge 2 Band bubbling and lifting

[Aziza89]

Hi 

I bought my Charge 2 at the end of November last year (Less than 3 months ago) and my band is already starting to bubble. What can I do to have the band replaced? buying a new band is not an option for me at the moment and it is just unacceptable that a brand new fitbit needs a new band after such a short time.

Your response is highly appreciated.

Aziza

[SteveH · Accepted solution]

You should be able to get a replacement through the warranty. First step is to contact customer support via: contact.fitbit.com

[Peto]

Look at this option for a band I have one and it works great.

https://www.ebay.com.au/itm/Moretek-Fitbit-Charge-2-Band-Silicone-Watch-Strap-Bracelet-Wristband-Acc...

[Mateo130]

---

@SteveH wrote:

You should be able to get a replacement through the warranty. First step is to contact customer support via: contact.fitbit.com

I received a replacement band because the original fell apart within a year. I received the replacement in August last year and it started to fell apart again within three months. I just ran out of warranty last November when the replacement band started to bubble.

Is there any way to get a new band again or I am stuck with these faulty straps?

[SteveH]

Under the terms of the warranty any replacement bands are only covered for the remainder of the original warranty period. In other words, replacements don't get a new, 1 year warranty.

Although it sounds like you will not be covered I recommend contacting customer support anyway to see if there's anything they can do to help/ 

[Mateo130]

Just sent a mail to support. I am very interested in their reply because I honestly think that I should be entitled to a replacement again.

Look at this picture:

[Mateo130]

They offered a replace referring to a two years guarantee. I thought there is only one year coverage for this product.

[SteveH]

It depends where you are. It runs for 2 years in Europe but 1 year elsewhere.