Charge 2 Battery Issues

[dpavalanche]

Hi, I am having Charge 2 battery issues.

Till around 2 months back, i had no issues - battery used to last between 4-5 days.  In the last 2 months, it's drained within 8 hours.  I have set all the settings to the bare minimum.. turned off all-day-sync; heart rate, etc etc and yet no improvement at all..

Any other suggestions?

Daniel

[RonFarr]

Identical problem hope someone can help. Presumably if can’t be replaced it’s a new Fitbit. Increasingly believe they have built in obsolescence 

[JPWJPW]

Exactly the same issue - Fitbit was lasting 6/7 days on a single charge but now needs recharging every day - any ideas?

[dpavalanche]

Anyone has any suggestions?

I am using it at the bare minimum settings and still the battery lasts hardly around 6 hours at best.

[AlvaroFitbit]

@dpavalanche @RonFarr @JPWJPW It's great to see that you've visited the Fitbit Community! Sorry to hear that your Charge 2's battery is draining quickly. Try cleaning the contacts using cotton with rubbing alcohol then charge it by plugging it for a couple of hours directly to your computer's usb port (try different ports) or use an UL listed usb wall adapter. After this, restart your device and see how it behaves.

Let me know how it goes!

[JPWJPW]

Hi Alvaro - I followed your suggestions.  It made a slight difference but the Fitbit is still only lasting about 24 hours following a full charge.  Any other suggestions?  

[dpavalanche]

Unfortunately, no improvement for me.

Cleaned contacts & re-started device.. 

Lasts around 12 hours max as of these past few days.

[MCur]

Have the same problem, all of the sudden the battery lasts only 1.5 days at the most after charging it fully. This problem started after about a year. 

Is there also another way to get into contact with customer service, not via Twitter? As no solution has been offered?

[AlvaroFitbit]

@RonFarr Welcome to the Fitbit Community! It's great to have you here! 

@MCur @dpavalanche thank you for the updates and sorry for the late reply. Since the issue persist the best thing to do is letting our Support team know so they can assist you. You will get an email from them.

@RonFarr I noticed that you already have a ticket with them so I wanted to know if they were able to help you?

Keep me posted.

[MCur]

@AlvaroFitbit Hi, thank you for your reply. I have been in contact with the Customer Service and they were very helpful. A spare part is on it's way - Customs in Curaçao is being a problem at the moment and not Fitbit (they were very fast with sending the spare part). So awaiting the spare part at the moment.

[SSWar97]

My Fitbit has barely been lasting a work week ever since Dec. when it stopped syncing with my phone regardless of restarts/Delete App attempts. My older Tablet still works, sometimes the Fitbit app wont work but no damage done to it for the battery problems yet.