Charge 2 turning off

[BPN17]

I've had my Charge 2 for about a year and it was working fine up until about a month ago when it just started randomly turning off?  I don't notice it (meaning it doesn't vibrate or anything, it just turns off) and it is annoying because sometimes it will be off for a couple of hours and then my steps are inaccurate for the day.  Anyone else experiencing this and know how to fix it?

Moderator edit: updated subject for clarity

[AlvaroFitbit]

@BPN17 It's great to see that you've visited the Fitbit Community! Sorry to hear that your Charge 2 is turning off. Try cleaning the contacts using cotton with rubbing alcohol then charge it by plugging it for a couple of hours directly to your computer's usb port (try different ports) or use an UL listed usb wall adapter. After this, restart your device and see how it behaves.

Let me know how it goes!

[Veri43]

I’ve cleaned my Fitbit charge 2 did everything that was told to do and it randomly keeps turning off even when fully charged. At least once a week 😑

[HeydyF]

Hey @Veri43, let me give you a warm welcome to the Community! Since your Charge 2 still randomly turning off, even after tying the steps suggested by my friend @AlvaroFitbit, I have escalated your case with our Support team so they can further assist you, so please keep an eye on your inbox. 

Let me know ho wit goes! 

[Veri43]

Thank you for your prompt response

Sent from my iPhone

[HeydyF]

You are more than welcome, @Veri43! Let me know how it goes and if you'd like to add something else, don't hesitate to keep me posted. 

I'll be around!