Charge 2 Blank Screen But green lights on

[DicoBit]

Charge 2 screen went black. The green lights on still. I tried charging, restarting but no luck. It vibrates and shows working on app. Any ideas???

[Ododaks]

I would think somebody from Fitbit monitors the threads.

Sent from my iPhone

[FishnDan]

I have had similar results. I am pretty sure there is no other fix than
replacement. Could be several ways for a FitBit to end up in this
condition. Only FitBit knows what the rate of failure is for this
product. Saying something nice about FitBit just brings more ire.

[Ododaks]

My Charge 2 died last November and I ended up getting a Charge 3 for Christmas.

Fitbit obviously knows about the issues and chooses to offer discounts on next generation units.

They should have better products....end of story.

Look at how many athletes are having issues...

Sent from my iPhone

[GB32]

If there is I don’t know about it. They use to have a direct number to call, but now that number sends you all over the place. 

[MirandaB1]

Mine started doing this this morning, it started with tbe display being inverted, then black. I attempted to restart, and re-pair, but without being able to see tbr screen the re-pair process cannot go beyond the 4 digit pin..... I'm at a loss, I litterally used this thing more often than any other device I own  

[Swissmiss26]

Fitbit customer support is saying the blank screen it is a charging
connection problem

[Swissmiss26]

We appreciate you getting back to us providing us the photos of your
Charge 2.

This helped us to better determine the issue, that the Charge 2 is
defective due to damaged charging contacts at the back.

With that being said, we will proceed in checking your warranty
eligibility. For us to proceed with it, may you provide us your country of
residence?

We look forward to hearing your response. Let us know if you have other
concerns.

Sincerely,

Moderator edit: format

[DavideFitbit]

Welcome to the forums @Emma_emily @Swissmiss26, thank you for confirming that you already tried to restart the device and that you got in touch with the Customer Support team for further assistance. Keep me posted on the outcome.

@Eks123 @Ododaks , I'm sorry to see that it wasn't possible to receive a replacement. It is particularly difficult when the device is no longer covered by the warranty, but even tough Support is eager to help with any problem you may experience with the product, they do need to adhere to the official warranty policy, this would start counting from the original date of purchase. Thank you for taking the time to share your feedback, comments from users are always useful to continue to improving the quality of products and services. 

Welcome to the Community @GB32 @MirandaB1, thank you for confirming that you already tried the restart procedure.I've gone ahead and sent your information to the Customer Support team for further assistance, so you should be getting a reply soon.

Keep me posted. 

[Eks123]

No one is making a claim against the warranty. The claim almost all of us
on this thread are making is that the product is DEFECTIVE. When so many
people have the same problem at the same time, it's the product's fault.
The screen gets pixelated and then goes blank. This is a faulty product.
Fix the product.

[StephanieR79]

I am having this same issue. I have cleaned, reset and it shows charged and sync with the app and vibrates when it is supposed to but nothing is on the screen. 

[jaumealaska]

David

here is the issue. Most of us love our fitbits.  I must because I am on my 4th one. One the charge 3 failed during warranty and was immediately replaced.  Great customer service. But the earlier charge 2 failed out of warranty mainly because I wore it during a rainstorm hiking.   My wife’s Alta failed in the same hike.  We both have waterproof models now.  What the public is saying is the charge 2 seems to not be adequate for its intended service which typically does include sweat or rain. There should be more than the 25% discount on replacement. These products should have a better than 18 month life.  The brand will suffer over time and competitors will take advantage if corporate does not listen to us your fans (and detractors) 

[Ododaks]

AGREED.

Sent from my iPhone

[Castielle679]

I am experiencing the same issue. Yesterday, a white line appeared across the screen. Today, the screen has gone blank but the green lights are still on and still tracks with the app. Just by reading the comments, I know there is no hope for my device especially since I bought it 2 years ago. Today marked 2 years and 2 months. I'm so bummed because it cost so much money and now I'm going to have to wait a long while until I can afford another Fitbit.

[Just_Jay]

I just had this happen to me...my app said it had an update and so I did that and now I feel vibrations and green lights but nothing on the actual screen. sad but glad I'm not alone.

[Eks123]

I posted on the app with little birds that sing. They reached out right
away asking me to DM them my case number so they could "look into the
issue". As soon as we switched to DMs, they said it was out of warranty
(I'd already said that myself) and there was nothing they could do besides
the discount (also said that already). They just didn't want it
broadcasted. Food for thought people!

[Irish45]

I’ve been having the same issue for 3 weeks now and can’t find a solution. What do you recommend?

[Cyliena]

I'm having the same issue. My charge 2 is working as usual with syncing etc. But the screen is just black!

[Ag5925]

I have the same problem as well. Green lights are on, but now display on the screen. The app on the phone gets updated with the number of steps etc. But no display. 

[Eks123]

It'll eventually die. Mine lasted that way for about 3-4 weeks. Now it
only stays charged for 5 minutes. It's an expensive, ugly bracelet. I'm
taking to other methods of getting my story out to try to make people aware
of this problem. It's not an occasional thing. It's a large percentage of
the devices and Fitbit needs to fix it, regardless of warranty status

[LizzleCat]

I am interested that some of you were clearly offered a discount off ANY new tracker. I have the same issue with my Charge 2,but have only been offered a discount off specific, older, models. Any idea how to get a discount off any tracker? Oh, and no free P&P.

I keep being moved from person to person too, so have to go through the whole issue with each of them again. They always start with 'you said your battery is not working' which I have never said. It is the screen that is blank. I can sync the tracker, just not see anything on the screen. 

I have told them that if they offer me the discount off ANY tracker I will stop bothering them. Still just get offered a discount off older models. For a PREMIUM brand, the customer service leaves a lot to be desired. 

Moderator edit: format