Charge 2 Blank Screen But green lights on

[DicoBit]

Charge 2 screen went black. The green lights on still. I tried charging, restarting but no luck. It vibrates and shows working on app. Any ideas???

[Lbeacham]

I have the same issue.  I tried all the troubleshooting you listed below.  

[xracer264]

On May 28 my charge 2 screen froze over night. I tried restarting procedures suggested.  Nothing worked. This morning my screen is blank but the charge 2 is still working .

[SK_Singapore]

Same issue - chatted with online support after trying to reset the Charge 2 a few times. 

Essentially, buyer beware. It's a disposable product and Fitbit (Google) takes no responsibility beyond 12 months. 

"

I understand. You can buy a new one if you want since the display is defective however we don't be replace your Charge 2 for you since its out of warranty.

We recommend to contact Amazon if its covered on there end or they can provide you discount because we usually replace this kind of cases so long its within the one year warranty."

No discount offer, no apologies.

No, I do not want to buy a new Fitbit after this. 

[Magg1e]

I put on charge last night this morning screen blank reset it as recommended but still nothing , on app still recording but screen blank. 

[Geilishq4]

I got a replacement as warranty still good. 

[RuthH44]

My fitbit charge 2 also did this back in March and hasn't worked since. But I just learned how to reset it on this forum and it seems to have worked.  Fingers crossed.

[Magg1e]

Hi

they could not fix it but i did restart again later it did come back on . Not convinced as way out of warranty that it won’t happen again so invested in a new apple watch.

log in to your account online and request code on the chat section.good luck.

[Geilishq4]

I got a replacement

[Ododaks]

I ended up getting a charge 3; Fitbit offered a discount. Not sure about getting the code emailed.

Sent from my iPhone

[Ntimmons]

I’m having the same problem with my charge 2... the green lights are on, it still tracks (I can sync the data to my phone) but the screen is black.  How did you fix the others up in the thread? I tried resetting it as per the instructions, but I must be missing something.

thank you in advance,

neil

[bellerby1]

Mine doesn't work anymore.  This is the 2nd one to go bad.  I would like to get another one, but throwing money after bad products, I just can't bring myself to do.  So I haven't had a Fitbit for several weeks now.

I called Fitbit and they stated if it was not under warranty there is nothing they can do.  Oh well.

[FishnDan]

I don't know of any recovery from this. Just have to use as is or replace
it.

[SunnyCE]

I have tried everything you said. It buzzes once but nothing else happens. It is still synced with my phone, my steps are recording on my phone and the green lights are flashing underneath but the screen is black. 

[FishnDan]

That is probably the best you can hope for. So far no one has posted that
they were able to fix this problem. I think it is because of moisture
getting inside the case and shorting out the display connections.

[SunnyCE]

Thank you. 

[Sound2Go]

I tried all of that but nothing worked. I have been losing pixels for a while now. 

Moderator Edit: Formatting

[mommy409]

All of a sudden mine started vibrating while sitting with all sorts of different messages crossing the screen.  My screen is now totally black but is charged with green light on back.  This is my third model of fitbit.  I cannot count on them working and will not be purchasing another.  Dependability is important to me.  Mine is about 2 years old.

[khita]

Mine went into zombie-mode in june as well. Black screen, but still green lights in the back. Keeps counting steps and heartbeat, but the display is dead. 🤨

[jaumealaska]

The charge 2 was defective and shame on Fitbit for not standing behind it better. Having much better luck with the 3.

Sent from my iPhone

[FishnDan]

All I can say is mine went blank. I think it was due to moisture getting
inside and shorting the screen. It happened early enough I got a discount
on a waterproof replacement. My wife replaced her’s when it was on sale at
Sam’s Club. Both are now water resistant. I think the battery in my
wife’s didn’t hold a charge was why she replaced it. My daughter’s is
still working fine and wants it to die to get a new one.