Charge 2 Blank Screen But green lights on

[DicoBit]

Charge 2 screen went black. The green lights on still. I tried charging, restarting but no luck. It vibrates and shows working on app. Any ideas???

[lbaker4665]

I am having the same issue, I assume that the HR2 is no longer under warranty. Figured like most technology these days, build in obsolescence. 

[lbaker4665]

Can you update the firmware to reset to default, when this issue occurs?

[FishnDan]

Awesome! I have moved on to an Ionic from my Charge 2 but this is
something to keep in mind.

[PennyAS]

I selected a new clock face via the app and it solved the problem.

[Kitlyn4288]

Mine is doing the same thing green light is on but it does not turn on or vibrate when plugged in

[FishnDan]

I hope others that this could help see this.

[luke_corcoran1]

Hi @MarreFitbit. I have followed your instructions, but I am still having the same problems as people have been saying on this thread. My Fitbit Charge 2 is fully charged and it still syncs to my phone, but the screen is just blank the whole time so I can’t see anything on it. It still tracks my exercise/sleep etc., so it seems like the problem is just something to do with the screen. Any help you could suggest would be greatly appreciated, thanks.

[Boneapart-6185]

Hello,

I have tried this also and there is still no function from my Fitbit screen. It does update on my phone but nothing shows on the screen at all. I feel vibrations whenever I attempt to reset. 

Please let me know what I can do to help.

[FishnDan]

Some people said changing watch faces on their app solved the problem. I
don't think that will work for everyone but something to try. Only other
option is to take advantage of the summer sale they keep emailing me.

[PennyAS]

It worked for me, but then if it hadn’t I would have been returning it - mine is a Charge 3 and only 5 months old, so I’m not impressed that it developed this fault so soon.

[autumn_saunders]

you can use this link to get help with your Fitbit.
https://myhelp.fitbit.com/s/support?language=en_US

[TyOren]

My fitbit has gone this morning. I have done all you said to do. Still does not work. 
can I get it replaced?  

[PennyAS]

I don’t know - I don’t work for FitBit lol

[TyOren]

Ok thank you

hwyl Esyllt

[Mscottmackie]

My Fitbit has failed. No screen light on the back work, charges but nothing. I've tried to restart it but the screen will not illuminate.  Any ideas Fitbit?

[Valica810]

I know this is like 2 1/2 years old, mine just did the same. 2 days ago everything was in reverse like looking in mirror, now black screen 

[Valica810]

Done all this, still a no-go

[FishnDan]

Some people said their’s came back when they changed watch faces. Otherwise
use as is with phone or buy new on sale.

[mommy409]

Mine went totally blank now. It is fully charged per the app I had on my
phone. I deleted the phone and cannot get it back on the app as I can't
read the number on the screen.

It is interesting to know that this is a common issue with Fitbit that has
never been adequately addressed by them.

Wondering if this company may be one of those forced to close. . .


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[AlexF1]

I've been experiencing this same problem and have tried the troubleshooting process to no avail.  Help!!!