Charge 2 Blank Screen But green lights on

[DicoBit]

Charge 2 screen went black. The green lights on still. I tried charging, restarting but no luck. It vibrates and shows working on app. Any ideas???

[Jmcass]

I haven’t been able to get my to show the screen. I still charge it and it connects to my phone. I replaced it with a charge 3.

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[Jmcass]

Thanks. I did replace it.

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[Jmcass]

Thanks for the reply. My charge 3, that I replaced the charge 2 with, is about 6 months old. So far, no problems with the new one.

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[Jmcass]

Thanks. It was purchased new. I’ll try contacting Fitbit again.

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[Dragonroni]

I tried all the troubleshooting suggestions but my screen is still blank! There doesn't appear to be any issues with the charging process and while it vibrated when I attempted the reboot the screen remained blank. Please help.

[FishnDan]

If it works with the app that is the best you can probably do. Some people
said changing watch face in the app worked for them. I brought a new
version on sale.

[lynd75]

Hi

Can you tell me how this issue was resolved as I am experiencing the same problem.

I have tried restarting my charge 2 several times but with no success and i don't know what to do next? 

Any help will be appreciated 

Thanks

[Dragonroni]

Nothing happened when I tried restarting mine either but about 12 hours
later my screen just reappeared. I don't hold out much hope that it will
last but it's back for now. Hopefully yours is just having the same delay.

[DavidWill]

I am still hoping to get the screen back. I will let the battery die
completely and then re-charge it and try a reboot again, because nothing
else has worked (reset, change clock face in settings etc)

[JFarquharson18]

Unfortunately I haven't managed to resolve this yet. Guessing am going to
have to purchase another newer model. Yet my wife reminded me it wasn't
last Christmas I received this as a gift it was Christmas 2018. Seems 3
years is a pattern when this particular model stops working.

[FishnDan]

Only reported fix was to change watch face in app which some claimed to
work. Otherwise use as is with app on phone and replace when you see a
good sale. I have had better luck with the newer water resistant versions.

[DavidWill]

Mine is less than 2 years old - bought Nov 2018

[Greeser66]

Mine does that too, but,no lights. Factory reset?

[FishnDan]

If it is completely dead what do you have to lose? If it charges and works
with app a factory reset will not allow you to see code to reattach to the
app.

[Big_Kidd]

Best answer I’ve gotten is the watch is done and buy a new one. They say the tracking feature will still work with the app but I used a lot of the other functions

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[FishnDan]

Yes, my daughter is excited about the new Sense it has EKG and skin temp
readings. Don’t know the price just a message from my daughter.

[RKP7591]

The same thing happened with my Charge 2 today. Lights and vibrations are on but nothing on screen. It just happened on its own. Hoping Fitbit can sort it out.

[DavidWill]

Don't hold your breath. After the first few comments, and the reset advice,
there has been nothing from Fitbit in this thread for ages. I am thinking
of replacing mine, but I want more than a 2 year life from it, so am not
sure if I still go with Fitbit, although I like the tracking app.

[JFarquharson18]

I have now just taken the plunge and purchased a new one. Charge 3. See how
long this model lasts. Thanks for all your suggestions and advice.

[mommy409]

Totally agree with you. Wonder if Fitbit realizes how much business they are either losing or jeopardizing?  If support and response/acknowledgement were superior, I would definitely consider another purchase. Right now I am considering other options.