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Charge 2 Blank Screen

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‎09-01-2020 23:45 - last edited on ‎09-08-2020 09:08 by Fitbit Moderator

‎09-01-2020 23:45 - last edited on ‎09-08-2020 09:08 by Fitbit Moderator

I havnt used my charge 2 for 8ish months. Used it yesterday for thr day and realised it was showing wrong date and time. Reinstalled the app on my phone and reconnected the fitbit. Took a long time and once connected the screen went black. It was fully charged and the green light on the back are flashing but it will not switch on or vibrate when connecting to the charger. It's out of warranty but worked fine until I connected it back to the app. Any ideas 

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7 REPLIES 7

‎09-02-2020 11:41

‎09-02-2020 11:41

@KerryD1981 It's great to see you in the Community! 

 

Let me help you with your Charge 2 showing a blank screen. Try restarting your tracker by following these instructions.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎09-02-2020 20:11

‎09-02-2020 20:11

Mine suddenly stopped working this week, I think it’s related to the recent update 

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‎09-03-2020 08:51

In response to JKR76

‎09-03-2020 08:51

Hi. Thanks for the response. Any ideas how to get it back on. 

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‎09-03-2020 08:52

In response to AlvaroFitbit

‎09-03-2020 08:52

Hi. I tried this and all the trouble shooting available online and nothing has worked. 

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‎09-09-2020 13:27

In response to AlvaroFitbit

‎09-09-2020 13:27

Hi. I have tried this and it did not work

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‎09-13-2020 06:24

In response to AlvaroFitbit

‎09-13-2020 06:24

Hi I started having issues with my display yesterday as well. Yesterday it was a scrambled screen which I was able to fix with restarting the device, however this morning the display doesn't show anything any longer. After restarting, logging out of Fitbit, turning off the bluetooth, etc it still does not show anything. Is this related to a firmware update?

 

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‎09-13-2020 06:56

In response to AlvaroFitbit

‎09-13-2020 06:56

Have tried all of this and it does not work.. useless

 

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