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Charge 2 Meltdown

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‎06-14-2019 12:57 - last edited on ‎09-08-2020 15:29 by Fitbit Moderator

‎06-14-2019 12:57 - last edited on ‎09-08-2020 15:29 by Fitbit Moderator

Had an excellent record Step day last Saturday for me, and for some reason the heart rate monitor stopped working.  Everything else was OK.  Gave it some time to sort itself out on its own (only recharged and synced), but to no success.  Looked in here and found the articles for cleaning the contacts, changing USB port, reset the Fitbit device, change the clock face, disable heart rate monitoring, etc.  After that, it started a complete meltdown!  The screen would be blank, would be OK after a reset for a few minutes, and then begin to meltdown again ( show only part of screen, look like the display was scrambled everywhere, battery draining in less than 6 hours). 

 

Any thoughts on how to "fix" or am I stuck in the "get a new one" mode? 

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‎06-16-2019 10:54

‎06-16-2019 10:54

@GWoods It's great to see that you've visited the Fitbit Community! Sorry for the delay in my reply.

 

Let me help you with your unresponsive Charge 2 and thank you for troubleshooting the issue. Since it persist please let our Support team know about this. I have created a ticket so they can further assist you via email.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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