help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 2 Not Accurately Tracking HR?

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-06-2019 08:51 - last edited on ‎09-08-2020 17:14 by Fitbit Moderator

‎03-06-2019 08:51 - last edited on ‎09-08-2020 17:14 by Fitbit Moderator

 

I've had my Fitbit Charge 2 for almost 2 years now. This past month it seems like it isn't tracking my HR accurately and I was wondering if someone could help?

 

According to my fitbit my HR hasn't changed for 12 days now - normally it fluctuates all during the month. It's currently at 66. Could this be an inaccuracy with my Fitbit or is it possible for it to not change like that? I haven't changed anything in my lifestyle or sleep habits. Could it be something with how I'm wearing it? I have been wearing it a little bit tighter at night because I use the alarm to wake and sometimes don't feel it if it's not tight enough.

 

Thanks! 

(I tried inserting a picture of my hr data but for some reason it's not allowing me.)

Best Answer
Labels:
1 REPLY 1

‎03-07-2019 09:24

‎03-07-2019 09:24

@SheShinesLove  Welcome to the Fitbit Community! I hope you're doing well! Sorry to hear that your heart rate isn't being recorded. Where are you viewing this data? Could you try using a web browser on a computer to upload the pictures? You can try these tips to improve the heart rate reading.

 

I look forward to your reply.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes