Charge 2 won’t track Heart Rate

[jdf206]

All I can get as far as heart rate is - - for the last 3 weeks. I’ve tried turning hr off/on/auto and syncing after each switch, restarting, and letting the battery run completely dead and recharged. Nothing will work,it’s a little over a year old is there anything else I can try or replacement options. please help

[AlvaroFitbit]

@jdf206 Welcome! It's good that the community is growing! Sorry to hear that your Charge 2 isn't recording heart rate. I suggest you clean the back of your device with cotton and rubbing alcohol and restart it. Also check these tips to improve the heart rate reading on your device.

Let me know how it goes.

[jdf206]

So I tried cleaning it, restarting and syncing and still no heart beat

Sent from my iPhone

[jdf206]

So I tried cleaning, restarting and syncing and still nothing.

[Toby1401]

Hi, I just had the same issue and did everything as you described with no result. As a last resort before going and replacing my Charge 2, I wiped over the back with one of the wipes you clean eye glasses with, and bingo.. it worked. Hope that helps

[jdf206]

Yes I tried to cleaning a few different times now with no result. Thanks

Sent from my iPhone

[AlvaroFitbit]

@Toby1401  Welcome! It's nice to have you on board! Happy to hear that your device is working after cleaning it. 

@jdf206  since the issue persist please let our Support team know about the issue. You will get an email from the so they can further assist you.

Keep me posted.