Charge 2 Not Counting Km when running but everything elsed

[CeeBeeIce]

Hi All!  New to fit bit at Christmas and finding it addictive!  I use the gym and am trying running on the treadmill but I have done 2 runs of 16 mins each (working on it lol!) and get all the heart, calories, fat burn etc but incorrect km covered.  I sync when i get home and all this appears but it keeps telling me i have only run 200m in 16 mins!  I have stride automatically set and cannot set to 0 - I would really love to know the distance i am running so i can set more goals - thanks!

[AlvaroFitbit]

@CeeBeeIce Welcome! It's good that the community is growing! Sorry to hear that you aren't getting the correct distance on your Charge 2 while on the treadmill. Your tracker detects activities based on the motion on your arm. For example when using the elliptical machine make sure you have the moving bars so your tracker detects the motion and record the activity itself, once an Elliptical activity is saved on your account it should show on the Recent Exercise area. This also applies to the treadmill. If you hold onto the bars the tracker may not detect your steps properly which as you know are used to calculate the distance. If your heart rate is high but there isn't much motion (yoga, weight lifting, etc.) then these activities will be difficult to be detected by your tracker. Still you can manually log your activity so you have a record on your account and this way you can enter the distance or use the activity mode on the device itself. 

Let me know how it goes!

[CeeBeeIce]

Hi there, that's a shame as all the other running data comes through once synced 😞  It does not log cross trainer either even though I do use the arms and the motion is there.  I was so chuffed to be running that length without stopping and i was curious to know what distance I had covered!