help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Setup and sync issues: IP address blocked

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-16-2019 10:58 - last edited on ‎09-08-2020 17:54 by Fitbit Moderator

‎01-16-2019 10:58 - last edited on ‎09-08-2020 17:54 by Fitbit Moderator

All setup and sync issues have been resolved all of a sudden by using a VPN:

Instead of connecting via my provider (teksavvy.com) I turned on a VPN on my PC (Win 10), and on my Android phone (WiFI connection), and all problems were gone> Android and Win 10 apps successfully connect, I can open a Fitbit Dashboard in any browser, not having to click on "I am not a robot", and I am seeing all pages as they should appear, no blank pages any more.

 

It seems that fitbit.com or another cloud server that the apps are trying to connect to are blocking legitimate IP addresses.

 

 

Best Answer
Labels:
0 Votes
1 REPLY 1

‎01-17-2019 09:11 - last edited on ‎06-17-2025 08:18 by Fitbit Moderator

‎01-17-2019 09:11 - last edited on ‎06-17-2025 08:18 by Fitbit Moderator

@SunsetRunner I hope you're doing well! Thank you so much for your report about using a VPN to setup and sync your device. Regarding this matter I haven't seen other reports (though I am not saying there aren't any just that I haven't seen them). Still I wanted to thank you as this information may help other members in the same situation. Also I don't think this is a practice from Fitbit as the intention would be to ensure all customers have a good experience with the setup and sync process (ei the opposite of blocking access to the app or website).

Let me know how it goes!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes