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Charge 2 Not Syncing

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‎03-07-2019 20:14 - last edited on ‎09-08-2020 17:14 by Fitbit Moderator

‎03-07-2019 20:14 - last edited on ‎09-08-2020 17:14 by Fitbit Moderator

Fitbit app on Microsoft Windows 10 phone stopped syncing.  Displays red information triangle.  Error message is "Windows cannot connect to your tracker.  Please try rebooting your device.  Check if tracker is already connected to another device and disconnect them."
OK....  Bot the phone and computer have been rebooted several times.
If already connected, what device and where?  I have checked everywhere but have not located any duplicate connections (and probably would not recognize one if I found it).
Spent the whole day attempting to correct this.  It was working until I accepted a challenge from a friend and probably clicked an incorrect option but haven't any idea what one.

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‎03-10-2019 08:58

‎03-10-2019 08:58

@LewB  Welcome! It's great to see you around! Sorry to hear that your tracker isn't syncing. Please follow these instructions to help resolve the issue.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

View best answer in original post

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2 REPLIES 2

‎03-10-2019 08:58

‎03-10-2019 08:58

@LewB  Welcome! It's great to see you around! Sorry to hear that your tracker isn't syncing. Please follow these instructions to help resolve the issue.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎03-10-2019 14:36

In response to AlvaroFitbit

‎03-10-2019 14:36

While the recommended action failed to resolve the problem, the response to my posting was appreciated.

While perhaps too early to be absolutely certain, my problem does appear to have
been resolved. I would like to express my appreciation to "Lucy" at Fitbit
Support for her patience and persistence. It was very much appreciated.

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