Charge 2 Not Tracking Sleep

[CAskyPilot]

Hello,  My frustration with my Charge 2 continues. While it will consistently not record/report my nightly sleeping, t consistently and accurately records my pulse rate throughout each night.  I'm following all usage, care and maintenance recommendations published by the company.  Still, consistently, no sleep performance is reported (other than the linear bars).  Any thoughts?  Suggestions?  Thank you.  Stay healthy. Stay safe.

[AlvaroFitbit]

@CAskyPilot Welcome to the Community. Sorry for the delay in my reply.

Let me help you with your Charge 2 not recording your sleep. You mention you get the linear bars so you are still getting simplified sleep? If you aren't getting sleep stages then please take into consideration that the following may affect this data:

• If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
• If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep?
• If you slept for less than 3 hours.
• If your device’s battery is critically low.

Let me know how it goes.