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Charge 2 Notifications not working

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‎09-18-2019 10:20 - last edited on ‎09-08-2020 12:50 by Fitbit Moderator

‎09-18-2019 10:20 - last edited on ‎09-08-2020 12:50 by Fitbit Moderator

Ive tried everything to get notifications on charge 2 and the app keeps saying I need to do a restart I do a restart and it might work for a short while where I receive texts and calls but then stops working. Also when it does connect to calls it displays the previous caller. Help please. 

 

 

Moderator edit: updated subject for clarity

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‎09-19-2019 09:08 - last edited on ‎01-31-2025 09:56 by Fitbit Moderator

‎09-19-2019 09:08 - last edited on ‎01-31-2025 09:56 by Fitbit Moderator

@Pamee It's great to see that you've visited the Fitbit Community!

Let me help you with your notifications. Which phone are you using? Is it compatible? You can try the following:

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device. 
  • Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  • You can find additional suggestions here.

Regarding the name on the call notifications this is an issue that is being investigated by our team. Hopefully they will have a fix soon.

Let me know how it goes.

Alvaro | Community Moderator

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