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Charge 2 Run tracker won't work on device

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‎06-02-2020 15:55 - last edited on ‎09-08-2020 09:30 by Fitbit Moderator

‎06-02-2020 15:55 - last edited on ‎09-08-2020 09:30 by Fitbit Moderator

When I go to track a run via my Charge 2, it starts, but apparently immediately starts as soon as the screen times out. This doesn't happen with other tracking options (I tracked a walk and bike ride as well). What can I do to get the run option to track again? I sync via a Samsung Galaxy 9, and use Samsung Health during my runs as well as the Charge 2 (which has never been a problem before).

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‎06-09-2020 12:07 - last edited on ‎06-13-2025 06:44 by Fitbit Moderator

‎06-09-2020 12:07 - last edited on ‎06-13-2025 06:44 by Fitbit Moderator

@Kheldarson It's nice to have you on board!

Let me help you with your Charge 2 run track not working. Try restarting your tracker by following these instructions and retry recording a run.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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