Charge 2 Screen Black

[SunsetRunner]

My Charge 2 will suddenly no longer display anything on the screen.

The step counter, reminders, etc. all appear to be working, as I've worn it for a couple days to test if it will still sync (it does).

I have done a reset on it by connecting it to the charger (it does its little vibration to indicate it's connected) and holding down the button for 10+ seconds. This has had no effect.

Any suggestions? Thank you!

[Nadster7]

This same exact thing happened to me this morning as well.   Yes, mine also keeps count.   Tried the same hard reset.    Didn’t work for me either. 

[EMMA950]

Is there a solution for this problem?

[Paul1963]

That’s a coincidence as mine went blank yesterday at about 5-30. Synced and put on charge. Now at 100% and registering on App but nothing happens when follow troubleshooting info, re-set etc

[CiaraMc123]

This happened to my Fitbit also yesterday around 5:30pm. Black screen but still syncing to the app. Tried all troubleshooting guidance

[Ladygardener]

Mine too!  The pixels reduced in number. Screen now black. Help!

[3XGram]

Mine does not sync! It says it cannot find device!

[jamesloop]

Same here - tried a hard reset but now says it is out of battery - but when it did find and sync briefly it said it had 75% charge. @Fitbit - have you bricked the Charge2's in an update?

[3XGram]

I don’t know how to do a hard restart. Can you tell me what to do? It seems
odd that so many had issues starting yesterday.

[jamesloop]

https://help.fitbit.com/articles/en_US/Help_article/1186/?l=en_US&fs=Search&pn=1


important bit seems to be when you hold the button down - do it while it's
charging

it worked for about 15 mins before my device has gone back to a dead screen

[SanBoo]

Mine did this exactly the same yesterday!

[SunsetRunner]

Just to close the loop on this issue:

I did an online chat this afternoon with FitBit support, and they have determined that my Charge 2 "can be considered now as defective." However, since it is more than a year old, they cannot do anything to help.

I pointed out that numerous people are having the same issue at the same time, and that such an alignment of events was likely not coincidence, and usually pointed to a software update issue, and they said, "Though we do try our best to provide you with the best quality product consistently, we are unable to pinpoint just what factors might have caused it to end as there are some several reports with different life span." Who knows what that means.

Short version - Charge 2 is mostly dead. Nothing to do about it. And I am seriously disappointed since it's only 2 years old.

[Midge6899]

I had a similar issue with my Charge 2 last August, and I'm having it again.  I also had this issue with my Fitbit One way back when.  It seems that this happens from time to time with updates, and the company's response is that you need to buy a new tracker, but they'll give you a 25% coupon...

Often the tracker gets back to normal after a few days, but I'm still waiting.  I vowed last time never to give Fitbit any more of my business, although I've loved their products for the last seven years (when they work)!

[SunsetRunner]

Midge6899 - thank you for this insight! I'll hold out a little hope it comes back for a little while longer.

[Nadster7]

So, I did live chat today.  The support staff had me try reset the watch and to try changing the clock face.  Still no change.  The support staff gave no reason, and ended the chat with no resolve or offer of discount on a new product.  It was abrupt and rude.   I’m shocked at the attitude.    “Oh well” attitude.   

[JonathanB13]

They don’t seem to realise that there is a problem here. They can cannot just turn it off and expect people to keep quiet. This sounds like Apple slowing down old iPhones allegedly to get people to upgrade. Morally wrong and should not be allowed to happen.

[Ladygardener]

So disappointed with Fitbit's response.  We all bought Fitbit because we thought it was the best in the business.  Maybe it's time to switch?  

[SunsetRunner]

My wife wears a Charge 2 and she reported the same symptoms yesterday.

I have tried the various suggestions put forward, but none seem to resolve the issue.

The response from Fitbit on resolving this matter appears to be very poor.

She had been considering purchasing a new model but after reading the comments on this forum i'd suggest looking into a different brand.

[Mazdog]

Similar thing happened to me yesterday. Got a low power warning and after connecting and charging (while I presume it took an update) the Charge 2 was unresponsive. The app doesn’t recognise the Charge 2 any more. Today I tried the reset and just get low battery warnings and then a blank screen. 

[CiaraMc123]

The support team have replied to me with a case number however it could be more than 7 working days before anyone can get back to me.