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Charge 2 Screen Black

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‎06-27-2020 08:14 - last edited on ‎09-08-2020 09:24 by Fitbit Moderator

‎06-27-2020 08:14 - last edited on ‎09-08-2020 09:24 by Fitbit Moderator

My Charge 2 will suddenly no longer display anything on the screen.

The step counter, reminders, etc. all appear to be working, as I've worn it for a couple days to test if it will still sync (it does).

I have done a reset on it by connecting it to the charger (it does its little vibration to indicate it's connected) and holding down the button for 10+ seconds. This has had no effect.

 

Any suggestions? Thank you!

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23 REPLIES 23

‎07-01-2020 14:48

In response to CiaraMc123

‎07-01-2020 14:48

Same thing happened to me this morning. I am not sure it's ever happened before. 

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‎07-02-2020 01:14

In response to CiaraMc123

‎07-02-2020 01:14

Hi everyone, there's definitely something going on here.  I'm considering a a different brand.  There's an interesting Telegraph article online giving a critique of various trackers.  It came up when I searched fitness trackers.  

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‎07-09-2020 08:35

In response to Mazdog

‎07-09-2020 08:35

Eventually took the time to contact Fitbit support. Friendly enough chat agent didn't really engage and then offered a 25% discount. I may use it with my kids, but have just bought a Garmin Instinct.. 

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‎07-09-2020 09:02

In response to Mazdog

‎07-09-2020 09:02

Hi Mazdog, after reading the Telegraph critique the Garmin was the one I was considering.  You've inspired me!  I'm going to give the Garmin a try.  

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