Charge 2 Screen Dim/Unreadable

[RichieEstrella]

Hi Community!

Looking for some help here.... as of the last month my FitBit has been hardly readable... the screen is very dim, looks like almost all of the lights have gone dim and many are out completely.

For reference, I cannot read anything, I can faintly make out the time if I am in the right lighting environment, but that's about it. 

Battery still holds a fine charge (5-6+ days), so I do not believe that to be the problem. No water damage, no trauma either... very disappointing as my parents have had their Charge 2s for 4-5 months longer than I have and theirs are completely fine. 

Any help/ideas? I appreciate anything that may point me in the right direction.

Thanks!

Richie 

[AlvaroFitbit]

@RichieEstrella  Welcome! It's great to see you around! Sorry to hear that your Charge 2 screen is dim. Try restarting your device and see how it responds.

Let me know how it goes.

[WMARK]

Hi, I have the same issue.  I rebooted my device and it didn't help... any other ideas.

[AlvaroFitbit]

@WMARK Welcome! It's good that the community is growing! 

I will assist you wiht your Charge 2 screen and sorry for the late reply. Also thank you for restarting your Charge 2. Since the issue persist please let our Support team know so they can further assist you. You will get an email from them.

Keep me posted.