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Won't sync and time won't update

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‎03-11-2019 01:08 - last edited on ‎09-08-2020 17:14 by Fitbit Moderator

‎03-11-2019 01:08 - last edited on ‎09-08-2020 17:14 by Fitbit Moderator

My Charge2 hasn't sync'd since Feb 4th when I went on holiday to Trinidad. Despite changing the time both online and in the app it is still 1h20min behind UK time.

I have let the battery die and recharged the watch in hope it would solve the problem, I have deleted the Bluetooth connection and repaired it.

However when I still try to sync in the app "your sync has been scheduled and will start soon" but it never comes round.Screenshot

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2 REPLIES 2

‎03-11-2019 01:09

‎03-11-2019 01:09

It is also showing March 2nd, so it's 9days out

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‎03-11-2019 11:32

In response to AlanAim

‎03-11-2019 11:32

@AlanAim  A warm welcome to our Community! Sorry to hear that your Charge 2 isn't syncing. 

Which phone are you using? Is it compatible? You can try going to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your device. After this try syncing them. Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. You can find additional suggestions here.

 

Let me know how it goes.

Alvaro | Community Moderator

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