help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 2 Will Not Sync

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-15-2020 07:46

‎12-15-2020 07:46

Since an update to the app end of September 2020 my charge 2 will not sync. I have tried countless times to sync and it only updates step count on screen. However it won't save this as previous day's are all then 0.

 

I have tried all the following:

  • Made sure location service enabled
  • App up to date
  • Un installed app and reinstalled
  • Reset charge 2
  • Disconnected charge2 from Bluetooth
  • Tried to reconnect - it will find device however it will fail to sync after 4 digit code is input

Based on recent reviews on the Google play and on this support page this is a wider issue with the Fitbit app rather than individual users. 

 

Please can I have ticket opened to fix this problem.

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎12-15-2020 08:20

‎12-15-2020 08:20

@Johnrapin1 It's nice to have you on board!

 

Let me help you with this and thank you for troubleshooting this issue. Since the issue persist I have created a ticket so our Support team can further assist you via email.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes

‎01-17-2021 12:16

‎01-17-2021 12:16

I'm having the same problem too and tried all the troubleshooting tips. Finally got in touch with FitBit support who confirmed this is a known issue with the Google Pixel phone (works fine with iPhone/Samsung). To date there has been no resolution, but I saw in the news that FitBit partnered with Google. You would think they would fix that issue but no....

Best Answer