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Charge 2 Will Not Update on Android Phone

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‎07-07-2019 16:55 - last edited on ‎09-08-2020 14:54 by Fitbit Moderator

‎07-07-2019 16:55 - last edited on ‎09-08-2020 14:54 by Fitbit Moderator

My Charge 2 stopped syncing with my phone.  I tried multiple times to try to get it working and contacted Fitbit.  They sent me a new Charge 2 but it wouldn't update and now I'm on a second Charge 2 replacement that won't update.  I've spent a ridiculous amount of time trying to get this working.  Has anyone else found problems updating with a Android A8 phone?

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2 REPLIES 2

‎07-08-2019 00:27

‎07-08-2019 00:27

Mine wont connect to my A8 since it updated in May

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‎07-10-2019 18:06 - edited ‎07-10-2019 18:08

In response to loujessger

‎07-10-2019 18:06 - edited ‎07-10-2019 18:08

Thank you.  I was wondering if that might be the case.

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