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Charge 2 battery draining super fast

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‎11-13-2019 18:17 - last edited on ‎09-08-2020 11:53 by Fitbit Moderator

‎11-13-2019 18:17 - last edited on ‎09-08-2020 11:53 by Fitbit Moderator

I have had my charge 2 for about 8 months. I have not changed how I use it. I only had to charge it about twice a week. However, the last two days, the batter is completely draining in 24 hours, and today it was dead in about 13 hours, even after being fully charged this morning, and I had followed all the recommendations this morning about cleaning, restarting, shutting off features that drain the battery, etc. I have the latest firmware version, so that should not be an issue. I'm stumped.

 

 

Moderator edit: updated subject for clarity

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‎11-14-2019 07:20

‎11-14-2019 07:20

@Pianokey Welcome to the Fitbit Community! I hope you're doing well!

 

Let me help you with your Charge 2 battery losing charge fast and thank you so much for troubleshooting this issue before posting here. I have created a ticket so our Support team can further assist you via email.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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