Charge 2 battery draining very quickly

[Geoff535]

Had charge 2 since June 2018, first one was replaced as faulty about 12 months ago. The current one I have has just (in the last few days) had problems retaining it's charge. It charges fully then zooms down to a random percentage eg 11%, 84%, 50%,then within a few hours the battery has died. I have rebooted several times. Any ideas, please?

Moderator Edit: Clarified subject

[AlvaroFitbit]

@Geoff535 Welcome to the Fitbit Community!

Let me help you with your Charge 2 battery draining quickly and thank you for troubleshooting this issue. Try cleaning the contacts using cotton swab with rubbing alcohol, then charge it by plugging it for a couple of hours directly to your computer's USB port (try different ports) or use an UL-certified USB adapter. You can follow these instructions to help improve the battery life.

Let me know how it goes.

[Geoff535]

Thanks for the advice. I cleaned the contacts on the Fitbit and the charging clip, I charged it to 100% over a couple of hours. It didn't record my sleep properly and was drained in the morning. I have now charged it to 100% again and it dropped to 55% after about 30 minutes and stayed there. Any other ideas?

[jdun]

same issue

[rashrao]

This started since I received a database update notification on Fitbit app. Since then something seems to have changed because my Fitbit charge 2 keeps dying out in a few hours. Charged it full just last afternoon but by night it's already down to low battery notification. This is super frustrating, any solutions? 

[Geoff535]

My charge 2 doesn't now retain any charge.

[jdun]

Mine too.  Just tried it again last night after a couple days of leaving in on my desk with a dead battery.  Charged it for 2 hours to 100%.  Buy morning it was dead again.  Started about the time of the last update I believe.  

[creinhar]

@AlvaroFitbit Please reply with different solution. I cleaned both Fitbit and charging cable connections. Fitbit still goes from full charge to empty in less than half an hour. Note that those in this chain had problem start recently, seems like after app update. For me unit operating version is 22.58.00

[labr]

I wanted to add my voice to the chorus. I've had the same problem for a couple of days - when I charge the battery to 100% it quickly drains to zero. I've tried cleaning, restarting and charging it, nothing seems to work. The green lights are on, but the screen is black and the app says "No device found" 

[rashrao]

Confirming the firmware version to be 22.22.58 as well. Seems to be a bug in this version of the firmware...?

[jdun]

22.22.58.0 too

[hastingsrm]

22.22.58.0 also

Just got done chatting with support. Excerpt from transcript:

Paul (8/30/2020, 10:21:34 AM): Disable the features that can impact battery life as described in https://help.fitbit.com/articles/en_US/Help_article/2004
Paul (8/30/2020, 10:21:36 AM): Fully charge your tracker. Sync your tracker 5-6 times a day. Wear your tracker until it is fully depleted.
Paul (8/30/2020, 10:21:40 AM): When your battery is completely drained, meaning that your tracker is no longer responsive and you no longer see the low battery indicator, let us know the day you fully charged your tracker and the day it was fully depleted.

Paul (8/30/2020, 10:21:57 AM): Contact us once it drained again after performing those steps within a few hours.

Paul (8/30/2020, 10:22:26 AM): Also use a different charging port aside from your wall outlet. A UL-certified wall charger like an iPhone wall charger or a computer's USB port can be use.
Paul (8/30/2020, 10:22:37 AM): This will make sure your Charge 2 gets the correct battery charge.

[Ssoehner]

Same issue with mine and the charge doesn't even last15 minutes.  I have tried all of the suggestions and nothing seems to work.

[AdGR007]

Have the same issue, raised and followed it over with Fitbit support. Fake support received; at first it seemed positive that the support was trying to conduct a battery test and asked to reach out again after a few hrs of drain but it turned out that their response to the battery test result was, "we have confirmed battery drain" and verified my warranty and offered a meager discount on a new product. Absolutely no other solution was provided and no explanation was given besides "we do see such anomalies in a small percentage of customers". No help at all. If you can save yourself - DO NOT updated your firmware to 22.58.00-that's where my problems began.

[hastingsrm]

Same. Got the same offer of a discount and:

Darren:We don't have the ability to manually reverse or update the firmware of your device. We've taken note of your feedback as we work hard to improve our products and services.
Darren:If many people reported the same issue, our team should be able to see it and provide a fix in a form of an update. Be sure to keep your phone and app up to date.
Darren:By the way, after our chat you will receive a brief survey. Any feedback you'd like to provide would be most appreciated, and will help us refine our Support processes.

[jdun]

Yeah, sorry, but that is poor customer support.  I understand you can't undo an update, but you can put out a fix.  Sorry, I don't want a discount to buy a NEW fitbit, I want THEM to fix what they broke.  If this is indeed their stance, I will be going with another company for my next purchase.

[jdun]

@AlvaroFitbit    Where do we report this issue so they can be made aware of it?

[creinhar]

After denials of an issue with an app update and no help from Fitbit support plus ghosting by Fitbit “experts” of conversations in the community, my Charge 2 seems to be working properly after the latest app update. 

[jdun]

Really!?!?  Well I guess I will plug my fitbit back into the charger one more time and see if I get an update.  If it works, I will be pleased that it is fixed, but still upset at their customer support one keeping us posted on problems created and their plans on fixing them

[creinhar]

To clarify - update was to iOS app, not device. Device shows same version. I have no idea why an app update would cause this then another fix it. 

After you update app and charge device, I would sync the two.