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Charge 2 blank screen issue

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‎10-11-2020 08:30 - last edited on ‎10-12-2020 07:10 by Fitbit Moderator

‎10-11-2020 08:30 - last edited on ‎10-12-2020 07:10 by Fitbit Moderator

My Charge 3 has a totally blank screen. I have carried out 2 long resets and changed clock face as advised on self help forum. Please advise on how I get a replacement as this was a present last September? Many thanks.

 

 

Moderator edit: updated subject for clarity

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‎10-12-2020 07:10

‎10-12-2020 07:10

Hi @1980sboy, welcome to our Fitbit Community. I'd like to follow up and help you with your Charge 3 since the screen became totally blank and it won't turn. I totally understand how you feel about this and I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

I was able to get in touch with our Support team and was told that they assisted you via chat and email. I'm glad to hear that a solution was provided and you are back on track with a replacement unit.

 

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

 

Hope to see you in our Fitbit Community more often! 😀

JuanJo | Community Moderator

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