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Charge 2 blank screen

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‎02-13-2019 13:05 - last edited on ‎09-08-2020 17:14 by Fitbit Moderator

‎02-13-2019 13:05 - last edited on ‎09-08-2020 17:14 by Fitbit Moderator

Charged and updated this morning. Then turned off two flashing lights at back. Screen is black wont do anything. 

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2 REPLIES 2

‎02-13-2019 13:20

‎02-13-2019 13:20

"Won't do anything" covers a lot of ground.  Do a Restart if you can and do it several times if necessary.  If you can't do a restart, contact Customer Support.

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‎02-19-2019 08:32

In response to SunsetRunner

‎02-19-2019 08:32

@Bearett72 Welcome! It's nice to have you on board! Sorry to hear that your Charge 2 isn't working. Adding to @SunsetRunner's suggestions you could try cleaning the contacts using cotton with rubbing alcohol then charge it by plugging it for a couple of hours directly to your computer's usb port (try different ports) or use an UL listed usb wall adapter. After this, restart your device and see how it behaves.

 

Let me know how it goes!

Alvaro | Community Moderator

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