Charge 2 broken Screen

[SunsetRunner]

The screen on my charge 2 has a crack from top to bottom in the centre. It hasn't been off my wrist so hasn't been dropped or banged. My neiggbour also had the same happen a few months ago. Is this a known fault. It's about 2 years old.

Moderator edit: updated subject for clarity. 

[Alikay255]

did you get a response to this?  The same thing has happened to mine friends, both are 2 years old and were purchased in a week of each other

[SunsetRunner]

I went on the Fitbit website and explained the problem. Having accepted the problem it was forwarded to customer services. The next day I received an email to say they were sorry and gave me a code to get 35% off  selected new ones. I took advantage of their offer and have ordered a Versa 2.

[Alikay255]

Ok thank you. Do you have the email address I couldn’t find anywhere online where I could send my query?

[AndreaFitbit]

Welcome to the Fitbit Community, @SunsetRunner and @Alikay255. I'll be glad to assist with your Charge 2 broken screen inquiry. 

Thanks for sharing the steps you followed @SunsetRunner and I'm glad that you got a Versa 2. 

@Alikay255, I went ahead and created a case on your behalf and a customer support representative will contact you soon. 

Keep on visiting the forums.