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Charge 2 button not working

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‎08-03-2019 06:05 - last edited on ‎09-08-2020 13:57 by Fitbit Moderator

‎08-03-2019 06:05 - last edited on ‎09-08-2020 13:57 by Fitbit Moderator

My battery died the other day. I recharged it and ever since the select button does not work. I can tap on the screen to see the time and steps, but the side button is not responsive. It was working totally fine 2 days ago

 

 

Moderator edit: updated subject for clarity

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‎08-04-2019 10:43 - last edited on ‎03-20-2025 10:38 by Fitbit Moderator

‎08-04-2019 10:43 - last edited on ‎03-20-2025 10:38 by Fitbit Moderator

@Provie53, welcome! Thanks for being part of our Community!

Let me help you with your Charge 2 button not working. You can clean the button area with cotton and rubbing alcohol. After this use compressed air at a distance to clear the area. Finally restart your device.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎08-05-2019 18:52

In response to AlvaroFitbit

‎08-05-2019 18:52

Thank you for your response. I tried that and it did not work. I can not restart since the button doesn’t work so I waited until the battery died, but that did not help at all.
Please advise. I have only had this for a year and a half


Sent from my iPhone
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