Cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 2 charging issues

Replies are disabled for this topic. Start a new one or visit our Help Center.

 Yesterday I noticed that my charge 2 screen was blank without the low battery indicator. I placed it on the charger for two hours took it off and it indicated a full battery. A few minutes later the screen went blank again. I looked under some forms as to what would be the cause and it said to restart. I put it on the charger had to restart for four seconds as indicated nothing happened I held it for 12 seconds the version did pop up to 22.55.2. I then left it on the charger for two hours and the same thing occurred . Now each time when I plug it in the version flashes on the screen before it begins to charge says that it’s fully charge left it on overnight took it off lasted for about 10 minutes and the screen is black again. Anyone else experiencing or have any idea what’s going 

Best Answer
0 Votes
4 REPLIES 4

@Mommyov2 It's great to see that you've visited the Fitbit Community!

 

Let me help you with your Charge 2 not charging properly and thank you for troubleshooting this issue. Try cleaning the contacts using cotton with rubbing alcohol then charge it by plugging it for a couple of hours directly to your computer's usb port (try different ports) or use an UL listed usb wall adapter. After this, restart your device and see how it behaves. You can also find additional suggestions here.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes
Thank you
I have done all of that. It takes 12 seconds to restart... charges 2+ hours then when unplugged last 5 minutes. I think they battery is just dead. Or could it be the charger? It does vibrate when plugged and battery does indicate full afterwards
display does work for 5 minutes after charged

Thanks
Best Answer
0 Votes

I am having the same issues--charge it fully and once I wear it --it goes black/dead in 5 minutes.

Best Answer
0 Votes

My problem too. Doesn't last a whole day. 

Best Answer
0 Votes