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Charge 2 completely dead

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‎08-24-2020 01:40 - last edited on ‎09-08-2020 09:08 by Fitbit Moderator

‎08-24-2020 01:40 - last edited on ‎09-08-2020 09:08 by Fitbit Moderator

Gutted!!😕

CHARGE2 : Is it caput??😩

Love my Fitbit and the insight it’s given me!!

Never realised just how much I do every day Hence why I’m shattered most evenings🙄

Sadly the HR monitor stopped working so carried out all the usual procedures and all seemed ok. A week later it wasn’t working again so carried out the usual again but no luck. The battery would fully charge but last about 12 hours each time but now will not register any connection to charge, all that happened was the Fitbit got very hot indeed!!!

Does this mean it’s had it? 
Im guessing yes and this may explain why my forearm on the wrist I usually wear it on seemed to be reacting to something but possibly the Fitbit as without it on my arm is better🤷🏼‍:female_sign: Possible coincidence tho! 
It’s about 3yrs old but not abused or water damaged, just worn every day!!

 

 

Moderator Edit: Clarified subject

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‎08-26-2020 10:10

‎08-26-2020 10:10

@S00bS It's nice to have you on board!

 

Sorry to hear about your unresponsive Charge 2 and thank you for troubleshooting this issue. I noticed that you already have a ticket with our Support team so keep working with them to resolved this issue and any questions that you may have.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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