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Charge 2 connection difficulties

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‎06-13-2019 10:58 - last edited on ‎09-08-2020 15:29 by Fitbit Moderator

‎06-13-2019 10:58 - last edited on ‎09-08-2020 15:29 by Fitbit Moderator

Fitbit is not connected for almost 2 weeks now, same thing happened last year. In 1yrs it's happened twice.

Very disappointed with this fitbit.

 

Moderator edit: Subject for clarity 

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‎06-14-2019 16:22

‎06-14-2019 16:22

Hey @Glenndebbie welcome aboard, thanks for your post! Let me help you with your connection concern.

 

Seems odd that your Fitbit device is not connecting, we totally understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check our help article: Why can't I set up my Fitbit device? and let me know how it goes. 

 

I'll be here if you need anything else. Don't hesitate to ask me any additional questions you may have. 

 

 

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