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Charge 2 counted steps while asleep

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‎05-09-2019 01:43 - last edited on ‎09-08-2020 16:10 by Fitbit Moderator

‎05-09-2019 01:43 - last edited on ‎09-08-2020 16:10 by Fitbit Moderator

Hi

 

I woke this morning and synced my Charge 2 and it seems that I walked 16000 steps in my sleep!! I tried restarting it ans re-syncing and still its the same but on 17000 steps. On the charts it says 17000 steps at the top but on the graph lines it shows the correct number of steps which is currently about 1500 steps. Anyway I can get my Fitbit to show the correct number of steps?

 

Moderator edit: Subject for clarity

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‎05-10-2019 12:55

‎05-10-2019 12:55

Hello @Nigey_Boy I'm glad to see you around participating in our Community Forums. Let me give you a hand with your Charge 2.

 

Seems odd that your device counted so many steps while you were asleep, thanks for troubleshooting this situation prior posting. I was notified by our Support team that they already provided you with assistance regarding the situation you're currently experiencing. That said, I recommend you to contact them back if you have any additional questions about the resolution that was provided, they'll provide you with more information and details.

 

I'll be here if you need anything else.

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