Charge 2 cracked screen

[SJVermaak]

I bought a fitbit charge 2 in June 2017. The screen cracked in September 2018 and although it was 3 months out of my warranty period, I was very happy to receive a replacement pebble from Fitbit in November BUT it cracked in December. The disappointment is HUGE, I did not hope to spend good money on a product which can only last that long, had cheap watched in the past which lasted for years. I have logged a complaint with support, this time they sent me a list of retailers from where I can purchase a new product. Not very likely that I will ever again invest in a fitbit product even though I loved my fitbit.

Moderator edit: updated subject for clarity

[AlvaroFitbit]

@SJVermaak Welcome! It's nice to have you on board! Sorry to hear about your Charge 2 cracked screen. Support does follow the guidelines listed in the warranty so if your device is outside the warranty period they won't be able to replace it. Still sometimes they have other options so you could ask them if there is anything else they can do for you.

Let me know how it goes!