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Charge 2 cracked screen

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‎06-22-2019 17:43 - last edited on ‎09-08-2020 15:06 by Fitbit Moderator

‎06-22-2019 17:43 - last edited on ‎09-08-2020 15:06 by Fitbit Moderator

Any updates from FitBit on the cracked screens on the Charge 2?  Mine cracked on the charger overnight and it's now completely useless. Can't sync, the heart rate monitor stays on constantly and drains the battery without counting steps, etc. I'm sure I'm out of warranty. This is the second FitBit I've purchased in 3 years. I doubt a discount on another FitBit that randomly breaks will convince me to rebuy this brand. It's a shame since this was so easy to use. My first Charge lost connectivity with the plug in charger and needed to be replaced with in 14 months of buying it and this one only made it slightly longer. 

 

 

Moderator edit: updated subject for clarity

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‎06-23-2019 09:58

‎06-23-2019 09:58

@arb69 Welcome! It's nice to have you on board!

 

Let me help you with your Charge 2 cracked screen. Only Support can assist you verifying which options you may have. I have created a ticket for you so they can further assist you via email.

 

Let me know how it goes.

Alvaro | Community Moderator

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