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Charge 2 cracked screen

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‎07-22-2019 08:21 - last edited on ‎09-08-2020 14:11 by Fitbit Moderator

‎07-22-2019 08:21 - last edited on ‎09-08-2020 14:11 by Fitbit Moderator

Woke up to find my screen cracked down the middle, don’t do extreme sports so was surprised to see the crack as it’s only 2 years old. Was bought this to aid me in my recovery from cancer surgery and use it daily, it still works ok but concerned about getting any damp in it. Any way of having screen repaired?

 

 

Moderator edit: updated subject for clarity

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‎07-23-2019 10:33

‎07-23-2019 10:33

@Toonlad, welcome to the Fitbit Community! It's great to have you here!

 

Let me help you with our damaged Charge 2 screen. The screen can't be replaced. For physical damage please let our Support team know about this. I noticed that you already have a ticket with them so please work with the team to find a solution.

 

I do hope you are recovering and getting back to an active lifestyle.

 

Let me know how it goes.

Alvaro | Community Moderator

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