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Charge 2 cracked screen

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‎07-23-2019 13:48 - last edited on ‎09-08-2020 14:11 by Fitbit Moderator

‎07-23-2019 13:48 - last edited on ‎09-08-2020 14:11 by Fitbit Moderator

I've had my Charge 2 since March, and the screen cracked on it today while I was walking on the beach! I'm keeping a close check on my steps while on a walking holiday, and half way down the beach a crack appeared right through the middle of the screen. I've come here for advice and discovered it's a VERY common problem. Please can someone from Fitbit advise...

 

 

Moderator edit: updated subject for clarity

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‎07-24-2019 12:13 - last edited on ‎03-13-2025 07:04 by Fitbit Moderator

‎07-24-2019 12:13 - last edited on ‎03-13-2025 07:04 by Fitbit Moderator

@TankGirl32, it's great to see that you've visited the Fitbit Community!

Let me help you with your damaged Charge 2. I have created a ticket so our Support team so they can further assist you via email.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎07-25-2019 08:26

‎07-25-2019 08:26

It is definitely a flaw in the Charge 2. So many people have experienced the same thing. The crack in mine happened right outside of my one year warranty.  Fitbit did replace that one but the new one did it too. Fitbit would not replace it.  They gave me 25% off for a new one. Definitely did not like that solution as I am very careful with my Fitbit. 

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