Charge 2 date and time not changing

[carolineMHA]

Hi, my fitbit wont change the date or time. I have reinstalled the app, i have gone into settings and turned off automatic time zone etc. What else can i try please?

Moderator Edit: Clarified subject

[AlvaroFitbit · Accepted solution]

@carolineMHA It's great to see you in the Community! 

Let me help you with this and thank you for troubleshooting this issue. I suggest you restart your tracker by doing the following:

1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
3. Make sure the button on your tracker is aligned with the button opening on the charging cable. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display.
4. Press and hold the button on your tracker for 4 seconds. When you see the Fitbit logo and the tracker vibrates, the tracker restarted.
5. Disconnect your tracker from the charging cable.

Let me know how it goes.

[carolineMHA]

Thank you, it finally worked . 

[AlvaroFitbit]

@carolineMHA thank you for your reply.

Really happy to hear that the instructions help solve the issue and thank you for confirming this as it may help other members in the same situation.

Happy stepping and stay safe.

[Mwilcott]

I tried that but its not showing me the Fitbit logo 

[AlvaroFitbit]

@Mwilcott Thanks for stopping by!

Sorry to hear about this and thank you for following my previous instructions. Since the issue persists I suggest you contact our Support team for further assistance. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

See you around.

[SingPT]

This did not work. I did it 3 times, with the instructions in front of me the third time!