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Charge 2 “device not found”

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‎01-07-2020 00:23 - last edited on ‎09-08-2020 11:28 by

‎01-07-2020 00:23 - last edited on ‎09-08-2020 11:28 by

I have just charged my charge 2 to use for the first time in a long time. On the app the device is not being found. Any suggestions on how to fix this issue? Thanks 

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‎01-08-2020 06:50 - last edited on ‎01-21-2025 09:13 by Fitbit Moderator

‎01-08-2020 06:50 - last edited on ‎01-21-2025 09:13 by Fitbit Moderator

@Clairegarden2b It's great to see that you've visited the Fitbit Community!

Let me help you with your Charge 2 not syncing. You can try the following:

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device. 
  • Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  • Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  • You can find troubleshooting instructions here.

Let me know how it goes.

Alvaro | Community Moderator

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