Charge 2 device not syncing

[BRohit]

My Charge2 stopped syncing since yesterday morning. Tried all suggested by Fitbit support- Bluetooth on/off, unpair/pair, reinstalled app, re-setup device etc etc...nothing works. Final word from support was - your product is out of warranty!!!

Steps seem to be transferring to the app, but nothing else. Also not syncing to the server

Anyone else having similar issues? 

Or any out of the box solution please??

[AndreaFitbit]

Thanks for getting back to us and for following suggested steps to sync your Charge 2 @BRohit. 

I sent you a PM in order to continue assisting you.

Keep on visiting the forums. 

[MillieMandy]

Mine has stopped syncing since 21st July, app updated with new screens on dashboard, nothing new tracked all week.  Have you resolved?

[AndreaFitbit]

Welcome to the Fitbit Community, @MillieMandy. Thank you for letting us know that your Charge 2 stopped syncing since July 21st.

Could you please confirm that you have followed the instructions of help article: Why won't my Fitbit device sync?

Keep on visiting the forums. 

[BRohit]

Hi there.

I did try all the uninstall/install, reset instructions etc nothing worked.

Eventually I worked out that the issue was the wifi network I was logged into. For some reason the network was not allowing connection to the fitbit servers, everything else was working fine. Logging onto an alternate network made the tracker sync immediately.

Infact using a VPN with the first wifi network worked as well. 

I am not a tech persion so can't tell you why or why not.

Hit and trial.

Hope this helps.

[Redsainte]

I have the same problem. it’s stuck on logo with version and batthery icon. it wont turn on and wont  sync. 

[AndreaFitbit]

Thanks for getting back to us and for your advise @Redsainte.

Welcome to our community @Redsainte. Have you tried restarting your tracker?

Keep on visiting the forums.  

[Holly101]

Yes, I've followed these steps, and several other suggestions offered by other users.  My fitbit is updating now, but really delayed.  It makes it hard to track strps, calories, sleep etc each day.Sent from my Galaxy

[Holly101]

Glad that worked for you! I'm using my home Internet 95% of the time since I work from home.  Nothing's changed, so that shouldn't suddenly become an issue.Sent from my Galaxy

[BRohit]

Hi. 

Try connecting via your cell phone's mobile data or log  into a different wifi network.

Cheers.

[AndreaFitbit]

Thanks for getting back to us @Holly101 and @BRohit.

Could you please tell me how delayed is your Fitbit updating? Have you tried @BRohit's  advise?

Keep on visiting the forums. 

[BRohit]

Hi guys.
Fitbit has now blocked my IP adress. Cannot login/sync using my wifi now.

[AndreaFitbit]

Thanks for getting back to us @BRohit.

I'm sorry you've had this experience and just to confirm, did this happen while access your account in the Fitbit app or online dashboard? I'm asking this as the issue seems to be related to your IP address and usually should resolve within 48 hours. If after that time frame the issue persists, please reply back with a screenshot of the error message displayed so I can investigate on my end. 

Keep on visiting the forums. 

[BRohit]

Hi,
Thanks.
Access restored now.
Initially the app wouldn't sync/connect. Then tried logging onto the
website and check dashboard. That's when the message about IP being blocked
came up
Strange.

[AndreaFitbit]

Thanks for getting back to us and for letting us know that your access restored now @BRohit. 

Sometimes this happens but, as mentioned before, it gets resolved within 48 hours.

Keep on visiting the forums. 

[willjoe]

To sync your Charge 2, tap the Account icon in the upper-left corner. Tap your Charge 2 under Devices. Under Sync, tap Sync Now to sync your Charge 2 manually, or tap All-Day Sync to synchronize your Charge 2 in the background at intervals throughout the day.

Regards,

Will