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Charge 2 died

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‎08-27-2019 09:18 - last edited on ‎09-08-2020 13:33 by Fitbit Moderator

‎08-27-2019 09:18 - last edited on ‎09-08-2020 13:33 by Fitbit Moderator

Hi, I know it’s beem asked couple times already and mines has just died today out the blue, won’t reset or charge at all, it’s about 2 years old, I know this as a birthday gift so is that it, I need a new one or can they be repaired as I quite like mine, rubbish bat life n all ☺️

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‎08-28-2019 08:57 - last edited on ‎12-25-2024 10:30 by Fitbit Moderator

‎08-28-2019 08:57 - last edited on ‎12-25-2024 10:30 by Fitbit Moderator

@Trish119 A warm welcome to our Community!

Let me help you with your unresponsive Charge 2. Try cleaning the contacts using cotton with rubbing alcohol then charge it by plugging it for a couple of hours directly to your computer's usb port (try different ports) or use an UL listed usb wall adapter. After this, restart your device and see how it behaves.You can also find additional suggestions here. 

Let me know how it goes.

Alvaro | Community Moderator

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‎08-28-2019 12:43

‎08-28-2019 12:43

I have same problem. Tried all suggestions cannot get Fitbit to charge.  Looks like I have to save up for another one. 

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