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Charge 2 display constantly scrolling

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‎11-03-2019 04:48 - last edited on ‎09-08-2020 11:53 by Fitbit Moderator

‎11-03-2019 04:48 - last edited on ‎09-08-2020 11:53 by Fitbit Moderator

The screen on my Charge 2 started switching screens erratically. The screen stays on and switches from screen-to-screen until rapidly depleting the battery. I have performed a reset and left it off for multiple weeks and performed an additional reset. Any other ideas on possible fixes? I am out of warranty.

 

 

Moderator edit: updated subject for clarity

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‎11-04-2019 06:29 - last edited on ‎05-17-2025 13:28 by Fitbit Moderator

‎11-04-2019 06:29 - last edited on ‎05-17-2025 13:28 by Fitbit Moderator

@MarkOBX It's great to see that you've visited the Fitbit Community!

Let me help you with your unresponsive Charge 2 and thank you for troubleshooting this issue. Since you already exhausted the suggested troubleshoots I have created a ticket so our Support team can further assist you via email. Hopefully they may have options for you.

Let me know how it goes.

Alvaro | Community Moderator

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