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Charge 2 display not turning on

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‎05-28-2020 11:19 - last edited on ‎09-08-2020 09:30 by Fitbit Moderator

‎05-28-2020 11:19 - last edited on ‎09-08-2020 09:30 by Fitbit Moderator

So my fitbit seems dead however app says 50% charged.  When I plug in charger it vibrates so it is making connection but still nothing happens.

 

Moderator Edit: Clarified subject

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‎05-29-2020 19:42

‎05-29-2020 19:42

Hi @mare0724, welcome to the Community Forums!

 

Thanks for bringing this to our attention. To resolve the issue you're experiencing with the display of your Charge 2, I recommend you to follow the next steps to perform a restart process:

 

  1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
  2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
  3. Make sure the button on your tracker is aligned with the button opening on the charging cable. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display. 
  4. Press and hold the button to restart your tracker:
    • Charge 2—press and hold the button on your tracker for 4 seconds. When you see the Fitbit logo and the tracker vibrates, the tracker restarted.
  5. Disconnect your tracker from the charging cable.

 

Let me know if the issue persists and if you have any additional questions. 

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