Charge 2 display not working correctly

[windywendy]

Over a couple of weeks my screen has faded so much I now can't see anything, I tried to change the brightness a number of times, still nothing. 

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @windywendy, welcome to the Community Forums!

Thanks for bringing this to our attention and for trying some steps before to posting over here. If the screen of your Charge 2 is too dim, please try our restart process following the next steps and let me know if the issue persists:

1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
3. Make sure the button on your tracker is aligned with the button opening on the charging cable. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display. 
4. Press and hold the button to restart your tracker:
   • Charge 2—press and hold the button on your tracker for 4 seconds. When you see the Fitbit logo and the tracker vibrates, the tracker restarted.
5. Disconnect your tracker from the charging cable.

Keep me posted. 

[windywendy]

Hi, I have tried what you suggested, but nothing, I felt the vibration when I connected the charger and after I held the button, still nothing on the screen. Thanks Wendy 

[RobJeff1]

Me too. Have tried the restart fix but no sign of life on the screen. App on phone shows data in watch is still synching but screen is dead. Watch is about 2 years old - has it got built-in obsolesence? If so, i wont be buying another one... 😞

[Tam99ara]

Tried it - it didn't work.  The screen remains black.

[grace-pa]

I have the same issue, can barely see anything displayed, but still registers on the app