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Charge 2 display not working

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‎05-18-2020 23:58 - last edited on ‎09-08-2020 09:40 by Fitbit Moderator

‎05-18-2020 23:58 - last edited on ‎09-08-2020 09:40 by Fitbit Moderator

Hello

I woke up this morning and went to look at the time on my watch but the screen was blank. The watch was fully charged the night before last and worked all day yesterday but now it doesn't turn on. I've plugged it into the charger and it connects and looks as though the battery is dead but doesn't charge or the battery display doesn't show it "filling up". I've pressed and held the button on the side three times and it vibrates, shows "22:58" in small at the bottom and a diamond shape pattern on the main screen but then goes back to a blank screen. 

 

Thanks 

Hayley 

 

Moderator Edit: Clarified subject

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‎05-26-2020 17:50

‎05-26-2020 17:50

Hi @Hlj8891, welcome to the Community Forums! Sorry for the delay in responding your post.

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting. Let me share with you that our Customer Support team was contacted on your behalf to provide you with further assistance regarding the difficulties you're currently experiencing. That said, please keep an eye on your email inbox because they'll be in touch with you pretty soon. 

 

In the meantime they contact you, let me know if you have any additional questions.

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